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REFUND AND RETURN POLICY

Poooli offers a 14-day return policy. If you do not like the product or if you change your mind, you have 14 days after the date of receipt of the package to send us the product. If you contact us after 14 days or if the product has not reached us within this period, returns will not be accepted.


The date of receipt used to calculate the return window period is based on the actual day of Signed date shown in the logistics information


For a return to be accepted, the product must be new, unused, in its original condition and in its original packaging as you received it.


Please do not send your product until you have received confirmation from support.



  • Date of Receipt and Return Window Period

The date of receipt used to calculate the return window period is based on the actual day of Signed date shown in the logistics information

 

  •  Non-returnable Items
  1. Items that will depreciate in value once used(Paper).
  2. Items that cannot be returned intact i.e. in its original condition with all accompanying accessories and trademarks.
  3. Items that have quality issues as a result of unauthorized repairs, misuse, negligence, water damage, modifications, or improper installation, or items with the label, device serial number, or security label torn or altered.
  4. Items with information inconsistent with that on the warranty certificate.

 

  • Other Rules of Return
  1. Items must be returned along with any accompanying free gifts for a full refund.
  2. Carefully inspect your purchase at the time of receipt. If the packaging or item is damaged, and you would like to reject receipt of the package, please inform the delivery personnel immediately. If you discover any defects after confirming receipt of your item, you may be required to provide a photo and video of your purchase for verification.
  3. Poooli reserves the right to issue a refund without a return of the item.
  4. Poooli will provide a return shipping address, and you provide and pay for your own mailing label.
  5. Returned items must be returned with all accompanying accessories.
  6. Poooli will assume responsibility of returned items upon their arrival at the designated place.
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