SHIPPING INFO

Our worldwide shipping time :

Region	Free Tracked Shipping	Estimated Delivery Time
EUROPE	✔	10 - 25 Days
USA	✔	10 - 25 Days
OCEANIA  SOUTH-EAST ASIA	✔	15 - 40 Days
ALL OTHER COUNTRIES	✔	15 - 45 Days

(Estimated Delivery Time calculated based on the actual day of shipment.)

 Shipping Details

1)We offer worldwide tracked shipping on all orders over $40.

2)We will package your order and ship it with in 3 working days after we receive your order!

3)Shipping is quicker than listed in most cases. Processing time 1 - 5 days.

4)Tracking numbers sent by email after a short processing period.

*5)Any items are in transit after 60 days qualify for our full refund or reship guarantee.

*Once the customer chooses a plan (refund or reship), Poooli will not take any follow-up responsibility after refund or re-shipped.

For example: John haven't receive the package after 60 days, Poooli re-shipped / refund the order. If Mike still couldn't receive the package, Poooli is not responsible for this situation.

6)Please contact us for any further questions and our support team will be happy to help.

Item Delivery Guaranteed or Your Money Back!

• Within 7 days of receiving the item, if the customer is dissatisfied with the order, the customer can return the product.
• But the customer needs to afford the shipping fee and offer us the tracking number. Once we receive the parcel, we will return the product fee within 3 days.

 

What if the logistics information shows delivered but have not receive the package？

• In this case,according to post office, it will take 60 days to investigate. After 60 days, if there are no results, we will re-shipped or refund.

 

How are customs duties and import taxes handled?

• All cross-border shipments are to pass through the customs clearance. The customer is responsible for all customs duties and import taxes. Customs duties and taxes vary in different countries.
• The usual tariffs are approximately $15 in Brazil.The tariffs may vary depending on the items purchased.
• Poooli is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country.Please contact local customs for clarity and information.
• The tariff is paid by Customers. If the parcel was destroyed or returned because the customer doesn't pay for the tariff or receive the parcel on time, we will not be responsible.